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WHERE CAN I FIND THE TERMS AND CONDITIONS FOR MY INSURANCE POLICY?

WHAT DOES ''EXTENDED WARRANTY'' MEAN?

Fortress Ultimate protected devices benefit from an EXTENDED WARRANTY.

This means if your device breaks down/stops working and you realise that you are outside the manufacturer's guarantee period there is nothing to worry about as you are protected by Fortress.

We will, once your claim is approved, replace it with a new or refurbished smartphone or tablet of equal or similar value. We will aim to provide you with an exact replacement of your smartphone or tablet; however, we do not guarantee an exact replacement

Please note EXTENDED WARRANTY is only available in the Ultimate protection level. If you don't have Fortress Ultimate, you should definitely get it!

WHAT DOES ''LIQUID DAMAGE'' MEAN?

With LIQUID DAMAGE cover in the event that your device is damaged by liquid (e.g. water!).

In the event of LIQUID DAMAGE, we will, once your claim is approved, replace it with a new or refurbished smartphone or tablet of equal or similar value.  We will aim to provide you with an exact replacement of your smartphone or tablet; however, we do not guarantee an exact replacement

Please note LIQUID DAMAGE is only available in the Ultimate protection level. If you don't have Fortress Ultimate, you should definitely get it!

WHAT DOES ACCIDENTAL DAMAGE MEAN?

If your Fortress Ultimate insured device is accidentally damaged, you are protected.

In the event of ACCIDENTAL DAMAGE, we will, once your claim is approved, replace it with a new or refurbished smartphone or tablet of equal or similar value.   We will aim to provide you with an exact replacement of your smartphone or tablet; however, we do not guarantee an exact replacement

Please note ACCIDENTAL DAMAGE cover is only available in the Ultimate protection level. If you don't have Fortress Ultimate, you should definitely get it!

WHAT DOES MYSTERIOUS DISAPPEARANCE MEAN?

Mysterious Disappearance means:

“The  disappearance  of  your  smartphone  or  tablet  without  knowing  where  or  when  or  how  it

occurred.”

In the event of a MYSTERIOUS DISAPPEARANCE, we will, once your claim is approved, replace it with a new or refurbished smartphone or tablet of equal or similar value.  We will aim to provide you with an exact replacement of your smartphone or tablet; however, we do not guarantee an exact replacement

WHAT DOES ROBBERY MEAN?

Robbery means:

“The taking of your smartphone or tablet by using violence, threats or intimidation.”

In the event of a ROBBERY, we will, once your claim is approved, replace it with a new or refurbished smartphone or tablet of equal or similar value.  We will aim to provide you with an exact replacement of your smartphone or tablet; however, we do not guarantee an exact replacement

WHAT DOES BURGLARY MEAN?

Burglary means:

“The forcible entry or exit of the premises, which are not open, and illegally taking away your

smartphone or tablet from you. Visible signs of forced entry must be present.”

In the event of a BURGLARY, we will, once your claim is approved, replace it with a new or refurbished smartphone or tablet of equal or similar value.  We will aim to provide you with an exact replacement of your smartphone or tablet; however, we do not guarantee an exact replacement.

ARE CRACKED SCREENS COVERED?

Yes! Your device is protected against Cracked Screens if you are member of Fortress Ultimate. Fortress Ultimate provides you comprehensive insurance protection consisting of:

  •  Loss.
  • Theft.
  • Mysterious Disappearance.
  • Cracked Screens.
  • Accidental Damage.
  • Liquid Damage.
  • Virus Damage.
  • Extended Warranty.
  • Malfunctions.

WHAT DOES ''WORLDWIDE COVER'' MEAN?

A device protected by either Fortress Premium or Fortress Ultimate benefits from WORLDWIDE

protection.

This means if you're travelling outside of the United Kingdom with your device you are still protected. Please note WORLDWIDE cover is only available with Fortress Premium or Fortress Ultimate.

WHAT DOES USA COVER ONLY MEAN?

This is only applicable for members of Fortress Basic.

“USA COVER ONLY” means your device is only insured whilst you are in the United States of America. Therefore, if your device is stolen whilst you are outside of the USA (e.g. whilst on holiday), Fortress

will not be able to replace the device.

If you want your device to be “INSURED WORLDWIDE” you must be either a member of Fortress

Premium or Fortress Ultimate.

IS THERE A DEVICE VALUE LIMIT?

Yes. The insurance included with Fortress will be cover device up to the value of $1,000.

NOTE:  This device value limit may be different if you have been provided Fortress by a 3rd Party (for example from your carrier).

IS THERE A DEVICE AGE LIMIT?

No.  Fortress will protect, secure and insure and age of device.

IS THERE A DEDUCTIBLE?

Yes. There is a deductible fee for all successful and approved claims which must be paid before your replacement device can be dispatched.

The Deductible varies depending on the value of your device. The applicable deductibles are as follows:

Device Value ($)

Deductible ($)

0 - 150

25

151 - 300

50

301 - 500

100

501 - 700

150

701 - 1000

200

 

WHO ARE THE INSURANCE POLICIES UNDERWRITTEN BY?

The  insurance  coverage  included  in  your  Fortress  Membership  Tier  is  underwritten  by  Lyndon

Southern Insurance Company, which is part of the Fortegra Financial Corporation, Inc.

Both Fortegra Financial Corporation and Lyndon Southern Insurance Company can be found at:

10151 Deerwood Park Boulevard, Building 100,

Suite 500

Jacksonville, FL 32256

Your membership with Fortress automatically enrolls you under a Commercial Computer Policy issued to Fortress Global, Inc., by Lyndon Southern Insurance Company.  Fortress Global, Inc. provides this insurance coverage to you as part of your membership.

ARE THE INSURANCE POLICIES REGULATED IN EVERY STATE?

Yes! All our insurance policies are regulated in every State and the District of Columbia.

The  insurance  coverage  included  in  your  Fortress  Membership  Tier  is  underwritten  by  Lyndon

Southern Insurance Company, which is part of the Fortegra Financial Corporation, Inc.

Both Fortegra Financial Corporation and Lyndon Southern Insurance Company can be found at:

10151 Deerwood Park Boulevard, Building 100,

Suite 500

Jacksonville, FL 32256

Your membership with Fortress automatically enrolls you under a Commercial Computer Policy issued to Fortress Global, Inc., by Lyndon Southern Insurance Company.  Fortress Global, Inc. provides this insurance coverage to you as part of your membership.

WHAT IS THE DIFFERENCE IN INSURANCE COVER BETWEEN BASIC, PREMIUM AND ULTIMATE

All of our membership tiers are excellent value and have been designed to provide you great insurance cover for your device at an amazing price.

The amount of insurance cover increases from Basic to Ultimate.  Therefore, if you select Premium you will have more cover than Basic a member.  Likewise, if you select Ultimate you will have even more protection features that a Premium member would have.

Below you will find an outline of what each tier provides you:

 

Membership_Image

 

 

HOW DO I CLAIM?

You must do the following in the event you discover your smartphone or tablet has been lost, stolen, damaged or malfunctions:

1.   Immediately contact the Fortress Claims Team on 1 (800) 281 0228.

2.   You must provide a detailed description of your smartphone or tablet including but not limited

to make, model, serial number; and a detailed description of the events including how, when, and where the applicable circumstance occurred.

3.   Provide proof of ownership, including bill of sale, invoice, cancelled check or credit card receipt, if requested.

4.   Answer any questions relating to your claim, if requested.

5.   The Fortress Claims Team must approve your claim prior to a replacement smartphone or tablet being sent to you.

 

WHAT IS INSURE?

Insure is the insurance section of Fortress.

Fortress uniquely includes smartphone and tablet insurance fully embedded. Therefore, when a user downloads and joins Fortress his device is automatically insured.

It is available to all members of Fortress (Basic, Premium & Ultimate). All of our membership tiers are excellent value and have been designed to provide you great insurance cover for your device at an amazing price.

The amount of insurance cover increases from Basic to Ultimate.  Therefore, if you select Premium you will have more cover than Basic member. Likewise, if you select Ultimate you will have even more protection features that a Premium member would have.

Below you will find an outline of what InsureYourMobile provides to each membership level:

 

Membership_Image

 

WHAT DOES THEFT MEAN?

Theft means:

“The unlawful taking or removing of your smartphone or tablet without your consent and with the intent to deprive you.”

In the event of a THEFT, we will, once your claim is approved, replace it with a new or refurbished smartphone or tablet of equal or similar value. We will aim to provide you with an exact replacement of your smartphone or tablet; however, we do not guarantee an exact replacement.

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